What Every Supervisor Should Know
This text has been extremely popular in two-year college introductory supervision courses as well as in supervisory training courses in industry. In six parts, the book details the methods of good supervision: 1) Supervisory management and human relations are explained through discussions of the world of work, group dynamics, and leadership; 2) Supervisory management is presented through traditional methods of planning, staffing, organizing, and controlling; 3) The task of supervising people is analyzed through descriptions of job analysis and performance, training, safety, and labor relations; 4) The problems of supervising special people are discussed, including equal opportunity employment, handling complaints, discipline, and counseling methods; 5) The supervision of work-flow is outlined, including schedules, job design, and productivity; 6) Success as a supervisor is discussed in broad terms, including career planning, problem solving, and the changing world of work.
The text is alive with real-world company situations as support information for supervisory methods and problems. At the conclusion of each chapter is a one or two-page case study with follow-up questions for practice in problem solving. The text is well-researched, covers a wide breadth of topics, and presents its material clearly and concisely. There are also lucid charts and graphs and textual support information. The book is a winner, and will be helpful to first-time supervisors in almost any field.