Think Again - Chapter 10 Quiz

What did Grant find crucial for a successful workplace?

Question Answer Choices Strict adherence to protocols. Frequent performance reviews. Rethinking and risk-taking. High levels of competition.

What did Grant propose to improve the workplace culture at the Gates Foundation?

Question Answer Choices Implementing a new performance-based bonus system for employees. Introducing a mentorship program pairing junior and senior employees. Making a video wherein the executive leaders reacted personally and authentically to criticisms collected from other employees. Organizing a series of team-building retreats and workshops.

What did Amy Edmonson measure in medical teams at a hospital?

Question Answer Choices The levels of job satisfaction. The levels of teamwork efficiency. The levels of medical knowledge. The levels of psychological safety.

How can workplace authorities help create a psychologically safe environment?

Question Answer Choices By modeling and demonstrating how to be more open about their professional shortcomings. By offering monetary incentives for risk-taking. By organizing frequent team-building activities. By implementing strict performance evaluation metrics.

What did Amy Edmonson find about psychologically safer medical teams?

Question Answer Choices They reported a higher number of medical successes but had more complications overall. They had no change in the number of medical errors reported or made. They reported fewer medical errors but made more errors in practice overall. They reported a higher number of medical errors but made fewer errors in practice overall.

What is the focus of meaningful accountability in the workplace according to Grant?

Question Answer Choices Financial accountability rather than accountability for decisions. Outcome accountability rather than accountability for processes. Process accountability rather than accountability for outcomes. Team accountability rather than individual accountability.

What can overemphasis on only successful results lead to in the workplace?

Question Answer Choices It can lead to increased collaboration among team members. It can make people more concerned with protecting their reputation. It can result in higher overall job satisfaction. It can cause employees to take more creative risks.

What did Ellen Ochoa emphasize to ensure the launch team's work process was sound at NASA?

Question Answer Choices She required the team to submit detailed written reports after each launch. She asked the team to justify their decisions, verbalize assumptions, and discuss uncertainties and pros and cons. She focused on improving the team's technical skills through extensive training. She implemented a new software to automate the decision-making process.

What did Grant explore in Chapter 10 regarding successful workplaces?

Question Answer Choices The impact of financial incentives on employee productivity. The importance of rethinking and risk-taking, and the role of psychological safety and accountability. The need for more stringent performance evaluations and metrics. The benefits of remote working and flexible schedules.

What did Grant's proposal at the Gates Foundation successfully encourage?

Question Answer Choices It encouraged employees to focus on individual achievements. It encouraged employees to be more proactive and transparent. It encouraged employees to seek external training opportunities. It encouraged employees to work longer hours.