You have been asked to help admit a deaf person but can lip-read. As they have never been able to hear, their voice is quite difficult to understand. For this situation, identify six strategies that will enable communication.

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One strategy that will enable effective communication is to use a normal speaking pattern. People who attempt to overcompensate by speaking incredibly slowly or exaggerating lip movements often create an unintended barrier for those who read lips.

Also try writing down information for your client, particularly if the information is detailed or rather complex. This is often the quickest way to ensure that communication is delivered effectively by both parties.

If there is more than one person in your group who is communicating with a deaf person, be sure that only one person is speaking at a time. For example, imagine a deaf patient who is in a hospital room. If the nurse comes in to check her IV and is talking to her about the connection and then a doctor comes in and begins asking questions as well, it becomes overwhelming, as the patient can only look at one person at a time.

Use gesturing and body language when it makes sense. If you are asking a person who is deaf to step to the scales, it might help to lead the way.

Don't yell. This would seemingly be intuitive, but it is often surprising how many people begin yelling or speaking very loudly when attempting to communicate with deaf people. Since the person can't hear at all, speaking louder isn't going to improve communication and may even impair it.

Be patient and allow for extra time to make sure information is being communicated clearly. Being authentically engaged with your client is going to foster a more open relationship than becoming frustrated because of communication challenges.

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