Organizational Behavior (OB) is a framework for understanding how people behave in the work environment. Some positive things that OB studies are diversity, creativity, motivation, job satisfaction, and feelings of belonging. The negative situations that OB might encompass include workplace aggression, discrimination, harassment, retaliation, or injustice.
Managers can minimize discrimination and maximize the benefits of diversity by creating an environment where the positive parts of OB can thrive. For example, companies that purposefully seek out and hire many types of people from many backgrounds (i.e., diverse people) may boost the feeling of inclusion, belonging, and teamwork amongst their employees. However, simply hiring many types of people is not enough; managers must also create opportunities for these teams of diverse people to feel that their voices are heard, their ideas are valued, and there is space for creativity.
Managers should listen to the multiple perspectives and opinions of their employees and use these inputs to make better-informed decisions for the company. In turn, if employees believe the management team values their ideas, they will feel more job satisfaction and may produce more for the company.
The most important thing managers can do is build an environment of dignity and respect. Rather than focusing on the neative aspects of OB, managers can focus on these two positive traits by encouraging and rewarding dignified and respectful behavior.
For more on this topic, see the attached link to “Demographic Diversity” from UMN’s (University of Minnesota) site on Organizational Behavior.