Why has Total Quality Management (TQM) replaced General Quality Management?

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In some ways it is likely because of its more comprehensive nature, rather than simply focusing on the quality of a product or the organization, it looks a the variously interconnected parts of a business and its consumer or customer base and attempts to manage those relationships as well as just the inputs and outputs of the business.

Another appeal of the process is that it focuses far more on the people in a process than the product itself.  The idea that if the right people are in the right place and have the right resources, they can work out smaller issues in terms of the product is one that presents a refreshing and, many would argue, a far more effective set of principles for managing a process.

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