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At all levels of any organization, communication skills are essential if employers are to relate effectively to employees, if employees are to relate to employers and each other, and if the organization is to be able to communicate with consumers.
Supervisors need to be able to communicate with persons involved in producing goods or services in order to provide training, to establish expectations for work production, to solve problems that may arise, and to seek improvements to the manufacturing process. Laborers need to be able to understand and apply information gained through training, follow directions in order to carry out production processes, and communicate effectively when changes in procedures are indicated to increase efficiency or to make the work less demanding or dangerous. Chief executive officers and other high-level managers need to be able to communicate to evaluate the organization's viability in the marketplace and to convey that information to consumers and potential investors.
If the different levels of an organization are unable to clearly communicate with each other, that organization, in all likelihood, is doomed to suffer from irrecoverable business difficulties.
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