In what ways do operations managers add value to a company's products or services?Determine which single activity adds the most value.
Operations managers add value to companies' products and services through ensuring quality control is always at the forefront of production systems. I agree with an above post that states that an operations manager must make sure that products are produced efficiently - without wasting a business's resources. This ensures a competitively priced product reaches consumers due to production costs being reduced without compromising on the quality of a product.
Along with the basic responsibilities of controlling the efficient and effective production of goods, and overseeing the provision of top-notch services, an operations manager has a deeper responsibility that adds significant value to a product. This is their responsibilities concerning long-term planning.
Long-term planning contributes to the sustained health of the company, their products, and their relationships with consumers. Long-term planning is essential to the continued financial and operational health of a business entity. Long-term planning involves recognizing and planning for new product innovations, product redevelopment, product enhancement, and complementary products that can be sold with an existing successful product and service.
This long-term planning also contributes to continued operational excellence as a company plans for and implements production line upgrades. Long-term planning puts in place the systems, processes, procedures, and resources that continually result in first-rate products that always meet their target market's needs.
The value of a product is measured in its ultimate utility to a customer. Utility is a function of the product's features and cost. The features are controlled by product development and marketing.
An Operations Manager more typically manages the production, distribution, support and other non development related aspects of a product. The work of the Operations Manager most directly impacts cost and quality. An effective operations manager assures that suppliers, materials, manufacturing, and labor all work together in an effective manner to reduce production cost. This reduced cost is transmitted to the customer in terms of price. The Operations Manager also impacts quality. If the product is manufactured poorly, failure of the product will upset customers and reduce value.
In some cases Operations Managers can enhance product featuers though feedback to product develeopment. Manufacturing quality issues and in field product quality issues are often related. Companies like Toyota effectively use feedback from operations to improve appeal of their products.