What tactics could customer service representatives use to help relieve stress?
Frontline staff, such as customer service representatives, deal with many stressful situations. Learning how to find relief from stress is important for an individual's health and well-being. One stress relieving technique is for the individual to do Yoga-type exercises at his or her desk. There are many stretches that can be done from a chair that are relaxing. Stress objects are small rubbery shapes that can be squeezed by a person. They are small enough to fit in a person's hand. Some types bounce, which is a bonus. Keeping one or two favorites in arm's reach can be beneficial. The area in which a customer service worker spends most of his or her time should have a calm focus object. The object can be a painting or even a symbol that enables a person to meditate and use to focus on moving thoughts away from the stress.
Some suggestions shared by the Alexander Communications Group, a firm that employs many customer service representatives, are as follows:
- Make a list of the things that cause stress
- Try not to be a complainer
- Identify that things are going to occur that one can't change
- Write an action plan on ways to address the stress
- Manage one's time
- Get rid of extra clutter in one's surroundings
- Understand the expectations of the company or firm
- Practice breathing and physical relaxation
- Find things to laugh about, injecting humor into the day
- Participate in physical exercise