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What significance did former acting administrator Gale D. Rossides have on the TSA?

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Gale D. Rossides began her career as a public servant in the Bureau of Alcohol, Tobacco, Firearms, and Explosives within the US Department of the Treasury. Her career took a drastic turn when, in the wake of the events of September 11, 2001, she was selected to be one of six government officials charged with creating the Transportation Security Administration (TSA).

Rossides, along with her colleagues, developed a massive set of new policies to ensure the safety of passengers using transportation systems in the US. Although the TSA had jurisdiction over highways, railroads, and buses, their main focus was and remains air travel. The TSA created over 55,000 new airport screening jobs; this is credited as the largest mass-hiring project to occur in the United States since World War II.

Although Rossides founded the TSA in 2001, she didn't become its acting administrator until 2009. As an administrator, she instituted several sweeping changes aimed at increasing cross-departmental communication within the TSA. She created Transportation Sector Network Management (TSNM) to facilitate the rapid flow of information between sectors, as well as the Senior Leadership Team (SLT), a space where TSA veterans could share their best practices. The TSA also credits Rossides with placing an emphasis on conflict resolution and taking active steps to create a more diverse and multigenerational workforce at the administration.

Rossides left her position in 2010, but her work has had a permanent effect on the TSA. She was responsible for its creation and helped to increase communication within the administration at the turn of the decade.

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