managers are often blamed in labor disputes whether held between management and labor or among themselves. the enigma concentrates on their role be played.
The manager is in a delicate position because s/he has the closest contact with employees. It's important that the manager try to implement the company's policies in ways that do not permanently antagonize large numbers of employees. The manager must somehow convince employees that s/he sincerely has their best interests at heart even as s/he remains loyal to the firm. This is a difficult task, to say the least.
It is in their interests to be diplomatic, but ultimately, they usually have to toe the company line. Sometimes it depends on which level of management you are talking about. Historically, in many unions, leadership was often drawn from foremen and other "hands-on" managers. For obvious reasons, they had the ability to help organize.
Managers are firmly on the side of the upper management in disputes between workers and firms. It is true that they must work with the workers on a day-to-day basis, but their loyalty must still be to the firm. Therefore, their role in labor disputes is to implement the company line, regardless of their relationships with the workers.
I think that managers have to be very careful in labor disputes. The manager is the intermediary between the employees an upper management. It is the manager’s job to handle employee complaints before they get to the upper management level. If a labor dispute is involved, it puts the manager in a difficult position because employees and upper management both have to trust him.