The purpose in a human services agency dedicated to serving individuals with intellectual disabilities is to provide "prevention, treatment employment and support" (e.g., emergency intervention, referral services) in collaboration with other community institutions (e.g., schools, hospitals) as needed by community members (Hanover Community Services). Relevant goals are to connect each individual with the services that are needed in a supportive, timely and appropriate manner. Relevant objectives, which meet the broader service board vision, are to work collaboratively in the community and through partnership with individuals to deliver the help needed through a process that is welcoming, friendly and accessible (Hanover).
Intellectual disabilities are defined as disabilities characterized by "significant limitations in both intellectual functioning and in adaptive behavior" (AAIDD). The concept of intellectual functioning comprises functions such as problem solving, cognitive competence, reasoning and learning. The concept of adaptive behavior comprises everyday conceptual skills (e.g., money skills, and number skills), social skills (e.g., rule following, personal interactions), and practical skills (e.g., travel, grooming, safety) (AAIDD).
The purpose, goals and objectives applicable to a general human services board, which provides services and support for a broader range of needs (e.g., developmentally delayed infants, drug and substance abuse), are relevant to a community services board that provides support and services for individuals with intellectual disabilities but with defined purpose, goals and objectives focused on and adjusted for the segment of the community population with intellectual disability.
A manager-led team would operate under the same broad objectives that govern the entire board and under the same community-directed purpose, which is to provide prevention, intervention, referral and support. The manager-led team goals would detail specifics relevant to daily operation of the human services center, such as intake, emergency services and referral services. Team members, with special knowledge of differing aspects, would bring knowledge and experience to the team and attain specific steps, milestones and goals defined by the manager and fine-tuned through input of the other team members. Some team goals, among others, would be to provide services and support for independent living skills (e.g., travel, money, grooming), learning skills (e.g., literacy, education) and social skills (e.g., friendships, rule following).
American Association of Intellectual and Development Disabilities (AAIDD).
General Human Services Community Services Boards, Fairfax, VA; Hanover, VA.
National Organization for Human Services (NOHS)
"Developing and Sustaining High-Performance Work Teams," Society for Human Resource Management (SHRM)