What are the pros and cons of bureaucratic controls such as rules, procedures, and supervision?

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pohnpei397 | College Teacher | (Level 3) Distinguished Educator

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The good side of these things is that they make the workplace more organized and predictable.  Rules and procedures can ensure that things are done in the right way.  They make it more likely that products will be made to a consistent and high level of quality.  They make it easier to understand the production process and to keep track of what is going on.  

The bad side is that they reduce creativity and innovation.  People whose jobs are bound up by rules and regulations tend to develop a mindset in which they are most concerned with going by the rules.  They are less likely to try to be creative or innovative because that is not part of their job description.  They fear going outside the regulations.  

The things you mention, then, are important but must not be overdone.  A lack of them leads to chaos, but an excess of them leads to sclerosis and an organization that has a hard time improving itself.

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