What is the Plot of the story?
PLOT: what was the basic story, in just a few sentences? What was the conflict in the story - was it between two people, or was the conflict that of a person against himself, or against nature?
The basic plot in "Thank You Ma'am" is simply a story about understanding. Ms. Jones understands Roger. She understands his need. She understands that he is a product of his environment.
The conflict in the story is a person against himself. Roger desires shoes he cannot afford. That is why he tries to steal Ms. Jones's purse. He is full of turmoil because he is one of the "have nots."
Ms. Jones is understanding because she too has felt the same conflict that Roger is feeling. She has struggled with desire herself. She knows that Roger only needs someone to care. She made a lasting impression on Roger. He will never be the same. She gave him a few minutes of her time and made such a difference in Roger's life.