For there to be a successful dry cleaning/laundry and shoe repair business, the management team must have certain qualities.
First, in a sense both of these businesses cater to people with some discretionary spending. In other words, it is only people with a certain amount of wealth that actually dry clean their clothing and fix their shoes. In light of this, the management must know how to treat customers well. I would say that customer service is central.
Second, a management team must also be reliable. People by and large drop off things, because they do not have the time to do it themselves. Therefore, they want reliable service. In light of this service should not delayed or done in a shoddy manner.
Finally, since pricing is very important, a management team must be able to negotiate good prices for equipment, which can be very expensive and other materials that are needed to run these businesses. Moreover, they need to trouble shoot when there are problems.