All the reports any organizations use may be classified in three types.
- Routine Reports
- Exception Reports
- Special Reports
Routine reports provide information on routine decisions, actions taken and results obtained in respect of the routine on going operations of the organizations. These kind of reports enable operational personnel, and managers in the organization to perform their on ongoing routine activities. These reports also provide input data for detailed planning of operations and for other routine activities. Routine reports also enable managers to review the operations and ascertain if these are satisfactory. Finally routine reports provide input data for exception and special reports.
Exception reports are generally generated to draw managerial attention towards the existence of exceptional conditions and problems that require managers to take actions that may deviate from, or in addition to, the normal operational work. Special reports are prepared in response to requirement outside the scope of routine ongoing activities of an organization. For example, a project feasibility report may be prepared when the management of a company is contemplating major expansion in manufacturing capacity.