What are the differences between goods and services from an operations management perspective? What is an example of a good and a service?

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Operations management involves managing business processes that occur during the conversion of inputs, which include raw materials and labor, into outputs in the form of goods and/or services. From an operations perspective, then, goods and/or services are the creation of value that consumers desire or expect. In this regard, goods and services are referred to in their traditional sense.

  • Services are intangible and without physical attributes. On the other hand, goods are tangible and can be weighed or measured based on their physical aspects.
  • Services cannot exist separate from the customer. For instance, a...

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