What is the definition of XYZ model in conflict resolution?

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Conflict resolution is a hidden but often crucial part of the business world and its workplaces. Offices bring a large number of people together, and with this proximity, there is bound to be at least some sort of conflict. The XYZ model is one tool that someone can use to...

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Conflict resolution is a hidden but often crucial part of the business world and its workplaces. Offices bring a large number of people together, and with this proximity, there is bound to be at least some sort of conflict. The XYZ model is one tool that someone can use to mitigate or resolve workplace conflicts. This model should be used in a collaborative approach, where both parties come together to find the best possible solution that benefits both sides.

The XYZ model should be initiated by one side; this person then maintains ownership over the process. The X represents the behavior that is being discussed, the Y represents what effect that behavior is having on the work space, and the Z represents the feelings surrounding the behavior and its consequences. Additionally, an important part about the XYZ model is what comes after the initial discussion. The initiator must be insistent about the changes they want to see, and both parties must agree on solutions and work together to achieve their goals.

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The XYZ Model is a part of dialogue and discourse in illuminating areas of potential conflict in the workplace. Essentially, the acronym represents different elements needed in conflict management and resolution. "X" represents a particular or specific behavior. "Y" represents the consequences of said behavior. "Z" would be emotive element or the feelings associated with the particular behavior. The goal in the XYZ model is to take ownership for the challenges in conflict management and resolution. It is a way in which dialogue is opened and helps all parties involved to understand the implications of actions, their effects on others, and their overall impact on the work environment. The XYZ Model predicates itself on being able to fully engage and immerse the participants in dialogue and exploration of elements that cause conflict. It helps the problem to be owned, as opposed to struggling with the conflict as if it is unmanageable. The XYZ Model enables more voices to be included in the participatory process of conflict management and resolution.

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