Character traits become obvious from a person's behavior and attitudes which is certainly true of Mrs Luella Bates Washington Jones in Thank You, M'am by Langston Hughes. She is a very dignified person, proud to be an upstanding citizen, with high expectations of herself and others. She is morally responsible, kind and caring and has recognized a need in Roger to have role models in his life, even momentarily and sees her own part in providing for him and making an impact on his life believing that the "Least I can do right now is to wash your face."
She has been through difficult times herself and has "done things, too, which I would not tell you, son—neither tell God, if he didn’t already know." In her younger days she, "wanted things I could not get" but she remains humble, God-fearing and non judgemental and wants Roger to believe that he will grow up fine, provided he behaves himself and does not go stealing other people's purses to get the shoes he wants because "shoes come by devilish like that will burn your feet." Honesty, integrity and sincerity are some of her strongest characteristics.