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The TQM, or total quality management, model can be traced back as early as the second decade of the 20th century (around the 1920's) but it was not formally quoted as business terminology per se until the issue of "quality control" was differentiated in 1969 by the Japanese market.
According to Japan, the attention to quality is given to every aspect of the business model, from manufacturing, to production. This is why the Japanese market is well-known for producing quality products that last longer, including their production of automobiles.
As a result of the Japanese model, the American market adopted a more rigid style of quality assurance in the 1990's that aimed to compete with Japanese products.
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