With reference to language, the impersonal computerized voice is clearly brought to the reader's attention with the elipsises separating the extention numbers. Digital reception is certainly frustrating. The pressing of numbers to make decisions is also not very personal either. It makes one hope that at some point, a human who understands the plight will answer and know how to help in a better way. Ironcially, that doesn't happen when the human actually answers and the viscious cycle continues. The poet's intention behind writing this poem has got to be to show the caller's frustration, but also to make human receptionists in this daily situation stop and think about what the caller had been going through before actually coming into contact with them.