Why is it important for a person working in the tourism industry to have an understanding of cultural differences?

Expert Answers
pohnpei397 eNotes educator| Certified Educator

If you think about it a bit, I think you will see that the tourism industry might be the one where it is most important to have an understanding of cultural differences.  After all, in many places, a person in the tourism industry will be dealing with people from all sorts of different countries.

In addition to this, the whole point of tourism is for the customers to enjoy themselves.  Their ability to enjoy themselves will be severely limited if they have to interact with people who do things that are offensive in the tourists' culture.  Because of this, you really have to be sensitive to other cultures if you work in this industry.

In an industry where many of your customers are foreign and in which you (as a worker) have to help them have a good time, it is absolutely necessary to have cultural sensitivity.

brettd eNotes educator| Certified Educator

Great information in the post above.  If you think about some of the high dollar resorts and casinos around the world, they employ very talented individuals who speak multiple languages, know cultural details and customs from around the world, and in this way, they can literally make their guests feel right at home in their businesses, no matter where they come from.

This is just one example of how tourism and cultural understanding are intimately connected.  Tourists, especially wealthy ones, are willing to pay top dollar to be catered to, and to feel welcomed on a more personal level than your average Joe.  That is what leads to their repeat business, and translates into big money in tourism revenue.