In your question you state that Bella was at the Phoenix Sky Harbor airport. In the book it says that she took a shuttle from the airport to the Hyatt. When she got to the Hyatt she ran off the shuttle and got into the back of a cab that an elderly couple had just vacated. The cabbie was surprised because he wasn't expecting to see anyone run off of a shuttle and jump into the back of his cab. He probably complained because he was tired, or expecting to get off work soon, or just didn't trust Bella to pay him for a trip that was that far away. Even if Scottsdale is only 30 minutes away from Phoenix cab rides are expensive and cabbies get stiffed often by teens.
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