How should I present positive and negative feedback?
I am trainer and I have to make a presentation on the positive and negative feedback I have received to the management.
How do I present my negative feedback. How do I tell them that I have incorporated those negative/constructive feedback in my second session and hence I have received positive feedback for the second session.
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From your explanation, it is difficult to tell exactly what kind of feedback you are presenting to the management. I will give you advice on the two ways I interpret the situation.
INTERPRETATION 1: "Positive and negative feedback I have received": if this is feedback from the employees you have trained (concerning the training, their experience on the job, or the company in general), I would present it in a list. I would give all the positive feedback first, then present the negative. The reason for this is two-fold. First, in any instance of criticism, humans are more likely to be open to the negative after they have been praised for something positive. Second, the management is likely going to use the feedback to make positive changes. It is best to finish on the negative because it will spark the motion for growth or change.
INTERPRETATION 2: When you talk about incorporating negative feedback to make it positive in "session two" it sounds like this is feedback for you to grow as a trainer. I am also assuming the feedback comes from your clients directly to you. In this way, it sounds like the presentation you must make is simply an update of your progress and movement as a trainer. If this is the case, I encourage you to present the feedback in a way that ultimately paints you in the most positive light. For example, present one specific piece of negative feedback you first received. Then follow it immediately with how you responded (what you did differently) and the client responded to your change. Again, you could present all feedback in the form of a list, but go from negative to the immediate positive change and finish with positive instead of negative. If you have received more negative feedback than positive, finish your presentation with your plan for responding to the last point you make.
I hope at least one of these scenarios answers your question. No matter what, keep in mind that the purpose of both positive and negative feedback is to cause growth. In either situation, your goal is to show how you or your company can make positive changes and ultimately grow. Good luck.
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