A security guard who is asked to call 911 and report a motor vehicle accident that has just occurred on the street in front of the property that the guard is protecting should:
go out to the accident site to investigate the cause of the accident before making the call
direct the person who has made the request to use the nearest telephone to make the call himself or herself
only make the call if he or she is satisfied that an ambulance is required
make sure that he or she has the basic details involving the accident and then make the call
call his or her supervisor and ask the supervisor to make the call
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The answer to this question could depend to some degree on the rules set up by his or her employer. However, in general, the fourth of these choices is the best course of action.
The security guard should make sure of the bare details of the accident. In other words, the guard should verify that an accident did in fact occur. They should determine how many cars were involved. They should be able to give any other pertinent information to the 911 dispatcher. However, there is no need to investigate the cause of the accident or to try to determine whether an ambulance is needed as neither of these is likely to be within the competence of the guard.
There is no reason to tell the person making the request to call themselves as this would likely lead to unnecessary delay. The same is true of notifying a supervisor.
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