In "Affirmative Care for Transgender and Gender Non-Conforming People," the National LGBT Health Education Center outlines some of the issues transgender and gender non-conforming (TGNC) people encounter when dealing with health or human services.
One of the issues highlighted is the fact that many fear being treated in a disrespectful manner by health care service workers. This causes TGNC people to delay seeking health care services.
Another issue is that non-legal names that TGNC people use may not match the names listed on their health insurance or medical records. This creates administrative complications for health care services.
The National LGBT Health Education resource (which is linked in the References below) suggests that the front desk and other office staff who communicate with the public play an important role in assisting TGNC people feel welcomed in the health care office. Education about the LGBTQ community and culture, as well as sensitivity training for staff members--particularly the front-line staff--will improve the relations between TGNC people and health care service providers.
Discrimination against TGNC people is still prevalent in modern society, and staff members who act in an unprofessional and discriminatory manner should be trained to be objective in their duties as health care service providers.
One particular recommendation for training modules is educating health care service staff regarding gender identity. Staff members should collect the name of the patient along with the pronouns they identify as.