How is observational learning used in the workplace?
Many organizations set up observation periods for new employees as part of their employee training process. Servers in restaurants often shadow a more experienced server for several days before working tables on their own. Other service workers such as hotel clerks, retail customer service representatives, and administrative employees also participate in shadow observation as part of the learning process.
Sales representatives and corporate managers often participate in continuing education and professional development. This may take the form of workshops, staff meetings, or independent study. During workshops and staff meetings, participants might view videos of themselves or others in order to learn what techniques and methods work best.