Communications in Business

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Professional communications How do you decide what type of communication tool to use? What do you consider when selecting an e-communication channel in a professional environment versus a social environment?

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At work, at least, I would say that you have to consider the content of the message above all else. Another issue would be when you have the need to document what you have said.  The more important the message, the better it is to use email rather than simply picking up the phone.

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