It may depend on the state you live in. I know some states, like North Carolina, have a no lemon law. In any state, you have a few options. You can file a complaint with the Better Business Bureau. If this is a chain dealership, ask for the contact information for the corporate offices. They have to provide this information (at least they do in my state). It can also be found on their website. While filing a complaint might not do much, it could encourage the manager to speak with you if you let them know you have filed. You can also place poor reviews on sites like Google (if they have a local page for your area) or other local review boards. I agree with post 2 that the handle and the radio might not be proof of a bad car but the zip ties is certainly proof that they knowingly rigged the car. If you know a local lawyer, you might want to give them a call. You may find a lawyer that will take the case for a percentage rather than a fee. I would certainly let the dealership know that you are serious about this issue. If waiting in the lobby for 2 hours isn't going to get their attention, it might be time to let them know you have filed an official complaint and are going to speak with a lawyer. They certainly knew they sold the car with zip ties on it and they need to make that right.