Please answer the following multiple choice questions: Jane established a goal for her company to achieve 100% customer satisfaction.  Which management function was she engaged in? Leading...

Please answer the following multiple choice questions:

Jane established a goal for her company to achieve 100% customer satisfaction.  Which management function was she engaged in?

  1. Leading
  2. Planning
  3. Controlling
  4. Organizing

 Jane is motivating her employees to achieve the company's goal of 100% customer satisfaction.  Which management function is she engaged in?

  1. Organizing
  2. Controlling
  3. Planning
  4. Leading

Which of the following is NOT a part of a typical management development program?

  1. Coaching/understudy program
  2. Workforce profiles
  3. Action learning
  4. Job rotation

Lentine, Inc. builds machinery and robots that can assemble a wide variety of appliances including refrigerators, stoves, microwaves, ovens, dishwashers, wash machines, and dryers. Lentine, Inc. sells products to companies that would use a ________ production system.

  1. Mass
  2. Lean
  3. Robotic
  4. Flexible

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Ashley Kannan | Middle School Teacher | (Level 3) Distinguished Educator

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Jane established a goal for her company to achieve 100% customer satisfaction.  Which management function was she engaged in?

In this capacity of management, Jane is establishing a goal or path for her company to pursue.  Jane understands that the only way for her company to find success is through a goal.  Realizing this goal is something that Jane deems as essential.  She embodies the function of Planning because she has set a plan for her company's success.  Management in the planning function recognizes the path that the organization must take in order to meet the benchmark of success.  In her goal of total customer satisfaction, Jane has embodied the planning function of management.

 Jane is motivating her employees to achieve the company's goal of 100% customer satisfaction.  Which management function is she engaged in?

As a leader, Jane understands that her position allows her to exert a direct influence on the lives of her workers.  She understands that her role as a leader can tap into potential that will allow her workers to be better or cause them to be disengaged from the company's efforts.  Jane understands that this dynamic is a result of her leadership capacity.  Jane recognizes that her position compels her to be a "student of human personalities, motivation and communication."  It is for this reason that Jane is a leader when she seeks to motivate her employees.

Which of the following is NOT a part of a typical management development program?

In a typical management development program, the emphasis is to prepare the candidate for the overall elements within the course of management.  There is not going to be  program that will enable a candidate to understand every single nuance of management.  The program is designed to enable familiarity with the conditions of management and what elements form the capacity of management.  This will involve learning on the job, or action learning, through coaching or understudy programs and rotation of duties and responsibilities to illuminate the idea that a manager must understand different aspects of the organization.  Workforce profiles is a nuanced aspect of management because its focus is specialized to seasoned management:  "The cycle of workforce planning includes filling resource requests, analyzing resource utilization, forecasting capacity, managing and identifying the resources (human) to fill that capacity, and then restarting the cycle."  This is not going to be a part of a typical management training program.

Lentine, Inc. builds machinery and robots that can assemble a wide variety of appliances including refrigerators, stoves, microwaves, ovens, dishwashers, wash machines, and dryers. Lentine, Inc. sells products to companies that would use a ________ production system.

I would argue that Lentine would sell their products to companies that would use a lean production system.  This can be seen in a couple of ways.  The first is that the lean production system is predicated upon efficiency through technology, enabling humans to do more on an advanced plane:  "[ Lean production is]  “doing with less and less human effort, less equipment, less time and less space while coming closer and closer to providing customers with exactly what they wanted."  The fact that Lentine's products are assembled by computers means that human beings can focus not on assembling the products, but rather pinpointing how to ensure that the products made can reflect sustained consumer interest and spending habits.  Its emphasis on perfect quality makes Lentine desirable to companies that use a lean production system.  The use of robotic precision ensures that products are perfect upon arrival, met according to specifications.  Finally, since Lentine has addressed the assembly issue, companies that utilize lean production can focus their energies upon continuous improvement and ensuring that they are successful in both short and long term paradigms.

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rachellopez | Student, Grade 12 | (Level 1) Valedictorian

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1. I would say Jane used mostly planning to achieve her goal. Creating a goal and how to accomplish it requires a lot of planning in itself. Jane would need to think through all she must do in order to achieve 100% customer satisfaction as well as inform all the other employees to do the same.

2. I would say that Jane is leading when she is motivating employees. If you want employees to have a positive attitude and faith that they will achieve their goal, you would "control" them or use force; You would lead them and help them along the way.

3. When you are in a development program, the purpose is to help you understand what your job is and give you hands on experience for how to do things. A management program would definitely have coaching as well as action learning. Also, in order to learn every responsibility that you may possible have during your job you would have a job rotation and learn all the skills possible during your program. Therefore, workforce profiles would not be typical in a management development program.

4. You could have many answers for this question. Appliances are usually made in mass amounts for selling in stores and their machines could be used for mass production. The companies could use robotic production, with little human interactions and minimal mistakes while making the products. However, overall I'd say the companies would use a lean production system because it is an assembly type method and produces things quickly, efficiently, and to the customers standards.

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malkaam | Student, Undergraduate | (Level 1) Valedictorian

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Jane established a goal for her company to achieve 100% customer satisfaction.  Which management function was she engaged in?

Jane is engaged in PLANNING as setting goals is the foremost step in planning anything in an organization. 

Jane is motivating her employees to achieve the company's goal of 100% customer satisfaction.  Which management function is she engaged in?

Motivating employees is a part of leading function. Therefore, Jane is engaged in LEADING.

Which of the following is NOT a part of a typical management development program?

WORKFORCE PROFILE would be the answer, since it only includes the traits and skills of employees and their complete information. While, all others are ways of training the employees and hence developing them.

Lentine, Inc. builds machinery and robots that can assemble a wide variety of appliances including refrigerators, stoves, microwaves, ovens, dishwashers, wash machines, and dryers. Lentine, Inc. sells products to companies that would use a ________ production system.

In this case, the Lentine, Inc. can use any of the above listed production systems. Mass production is more based on machinery then on manual labor. In flexible production system many types of products can be produced and quantity may be varied accordingly, hence robots and machinery can best accommodate that. Lean system maybe used to maintain quality by using machinery and robots, and in robotic system robots are used. hence, each one of the systems are considered to sell the products.

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parama9000 | Student, Grade 11 | (Level 1) Valedictorian

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1.  She is planning for her company's success.

2.  After planning, she needs to lead them to the final goal.

3.  Workforce profile does not enable you to learn something new.

4.  For mass production, the company should go for robotic production. For better quality in general, it should go for lean production.

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udonbutterfly | Student, College Freshman | (Level 1) Valedictorian

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  1.  Since Jane is planning for the company to achieve 100% customer satisfaction she most likely would be in the planning department of the company. If she were to be in to the controlling department the statement would be some where along the line of Jane placed all the employees in certain positions in order to achieve 100% customer satisfaction.
  2. Since Jane is trying to motivate the company to 100% satisfaction she would be in the leading department. Who would most likely set examples for the employees to follow.
  3. Workforce profiles will most likely not be the answer. It does not add to the knowledge of any job being help in a management developmental program.
  4. Lentine Inc would most likely be selling products to a mass production company. A mass production company would then be able to utilize this machine in making more of stoves and dryers and being able to capitalize from it. A robotic company would not be ably to do anything with this machine except use it for parts and why would they do that when they can by the parts in a more inexpensive way.

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