If I open a restaurant, how can I be certain to establish a good relationship with my suppliers and employees?
The principles involved in having a good relationship with both suppliers and employees are the same whether you are opening a restaurant, store, or shoe-shine business. They're actually pretty easy to follow, as well, which is why it is so surprising that many "bosses" turn out to be jerks.
From a supplier angle, the best way to keep them happy is to make sure you pay them on time and by the method that they prefer. Suppliers need sufficient time to create and deliver shipments. They need the business to be open and available at times during which they are able to get products to you. They need, depending on the level of service they provide, easy access to storage areas. In some cases, with some businesses, they may even need access to a loading dock (not as likely in a restaurant.) Buy as much from the same supplier as possible, and buy the largest quantity that you can can make use of to minimize trips. The single biggest way to make a supplier love you, though, is to pay them.
When it comes to employees, common sense can easily rule. Employees like to be treated fairly. Here are some ways to increase the odds of retaining contented, productive employees:
- Give your employees the respect they deserve by treating them as valuable. That doesn't mean an employee never needs to be "talked to," but it does mean that such conversations are handled in a way that preserves the employees dignity as much as possible.
- Pay them fairly, based on wages prevalent in the area.
- Give them input into the processes and procedures of the restaurant. Who better knows what works and doesn't than the people who do the job?
- Be understanding. Employees are not robots. They have families, needs, and wants. Be as flexible as possible when addressing the requests of employees and try to do anything reasonable.
- Treat your employees, to a degree, like part of a valuable team. It's amazing how hard people will work when they feel like they are part of a "family."
- Do the unexpected. Take employees out as a group, give out free movie passes, etc.
- Remember important dates for employees. Nothing goes further than simply know it's a waiter's birthday without them having to tell you.
- Anticipate trouble. If an employee is behaving in odd ways, try to find out way. The manager isn't a counselor, but an employee will be far more loyal to a manager that knows them well enough to notice if something is wrong.
- Allow your employees to work toward their goals. See if they want to work toward different jobs in the restaurant. Promote from within.
- Listen to them, even when they are just griping.
- Provide good discounts for them and their families to eat. Treat them like VIPs when they come in.
- Provide college reimbursement. This is a great incentive, provides a smarter employee for you, and helps "lock" good employees in.
- Realize that even as the owner/manager, you aren't all knowing. Your employees may have great ideas or better ways of doing things than you've thought of. Ask for these!
These are just some ideas, and I am sure there are many more that could be listed. Treat employees and suppliers well during the bad times and they'll be even more loyal and helpful during the good.
The most important (but not foolproof) way to create a good relationship between yourself, your suppliers, and your employees is to treat them both, as much as possible, as members of a team.
With regard to suppliers, the idea of supply chain management is based on the concept that suppliers should perceive a connection between their interests and yours. You should not treat them as if your only connection is on a transaction-to-transaction basis. Instead, there should be constant communication in which both sides' needs and issues are raised and addressed.
The same basic dynamic holds for employee relations as well. Relations with your employees will be better if they feel their interests align with yours. Therefore, it is important to treat them (insofar as is possible) as valued members of a team, not simply as the "hired help."
Thus, constant communication, based on the idea of making your interests coincide with theirs, is the key to good relations with employees and suppliers.
A good hotel owner or manager is someone who is very well organized. In order to keep track of staffing, scheduling, employee needs, uniforms, hotel reservations, guest needs and so much more, you need to be a very organized person. Part of this will require the usage of delegating. If you have issues with this simple managerial task, you will need to overcome this in order to actually succeed. It is impossible for a single person to run a hotel entirely on their own. Rather, a manager oversees the operation by delegating the tasks to the appropriate employees. Using the delegating skills that you have should make it much easier to actually watch the organization of your hotel begin to fall into place and things should run much smoother.
Because of the scope of a hotel manager's job, there's no way you can run the hotel alone. Having trained staff is vital when making sure guests have a comfortable and pleasant stay. Many members of the hotel staff are considered blue collar, where no formal education is required to perform the job duties. This often means they don't get paid very much, sometimes minimum wage or slightly higher. That doesn't make their jobs any less important; rooms must be cleaned properly, the wait staff must know the menu and proper serving procedures and the front desk personnel must be friendly and courteous even when guests become irate. Develop a reward system to keep your staff motivated, which makes your job easier. Have each department vote on a top performer of the week, or provide a small financial reward to any staff member who spots a maintenance issue before you do. The rewards don't have to be big; even small rewards go a long way toward making your staff content with their jobs and motivated to work hard.
Further Reading which You may find Helpful: