My child got a puncture wound from broken bed frame in Georgia hotel tgey sais to bill emergency bill to them , told me I shouldnt not have been placed in that room, that they were in process of renovating.They compt. one day and moved me to another room. Not having time (having to go to emergency room) threw mostly all belongings in closet and around it and would put things in drawers the next day. Came back took showers and went to bed. Woke up to soak and wet closet and right side of room, yes a pipe broke behind wall!!! They tried to put me in a third room, lol!!! They told me corp. New another room flooded 20min ago. And they were told it was fixed! They compt. Me for 5 days and GM tried to get me money on the spot. I said what is your insurance he said he's new he didn't know but gave me his cell and email and told me to send him a list he said make up things if I have to! I said No but I will put everything that was touched by water!!!!!!! It has been a week and he is ducking me. What should my next step be?