Please help with this question about interpersonal communications in business.
Attitudes of superiority create disconfirming climates; attitudes of _______ tend to create confirming climates A) equality
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The best answer for this is A. There are two ways to know that this is the case.
First of all, you are being given a clue in the wording of the question. If superiority creates one kind of climate, then the other kind of climate should be created by the opposite of superiority. Of the choices given, that is "equality." This is the sort of clue you should look for when taking multiple choice tests.
Second, you can tell this is correct by looking at what a confirming climate is. A confirming climate is one that makes us feel as if we are cared about and respected. None of choices B, C or D gives that impression. If we are being evaluated, we tend to feel afraid and nervous. Control certainly does not tend to convey respect. Indifference does not convey caring. However, if we are treated equally, we will tend to feel respected and cared about.
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