In Kathryn Stockett's novel The Help, Aibileen is the maid. She is an African American woman who both cleans the house and cares for the children of her employers. Her position at the time of the novel is the first since her own son died from an accident on the job.
In The Help, she is one of three protagonists and first-person narrators. She is befriended by Skeeter, another of these narrators, who is attempting to engender change in the South's institutionalized and socialized racism. Aibileen helps Skeeter write a household tips column, and in exchange, Skeeter pays her. Eventually, Aibileen agrees to tell Skeeter her "story", and eventually manages to convince several other exploited "help" to contribute to the project as well.