Investment decisions by multinational companies include many different variables. For example, where can you get the greatest growth for your product? Many American-based companies are finding that they are achieving greatest growth overseas. On another front, for manufacturing companies based in America, it is cheaper to have labor overseas, so companies are deciding to build a new factory overseas. However, what many companies have found that even though it is "cheaper" to manufacture overseas, there are problems with quality control, shipping costs/delays, and potentially, local government issues. Service companies who set up their call centers overseas are now finding that an American customer does not wish to speak to someone overseas who: 1) does not speak English fluently and 2) Does not understand the nuances of the English language and therefore, cannot hold a conversation about a problem. So, although it was "cheaper" on paper, it cost the company in goodwill and customer satisfaction.