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Quality assurance is the process through which an organization extrapolates the most essential and distinguishable characteristics that give the institution its unique appeal so that they may be analyzed in order to see if they require or are are worth any monetary or time-wise investment bestowed upon upgrading or improving them them. It is also the act of determining whether the organization is complying with its mission and vision, which should be that of providing the best goods or services possible.
Since each organization is ruled by a different mission and vision, the ISO (International Standardization Organization) developed eight important principles that all groups should be guided by in order to conduct the process of quality assurance. The ISO manual identifies these eight principles as Quality management systems – Fundamentals and vocabulary (ISO 9000, 2005) and Managing
for the sustained success of an organization – A quality
management approach (ISO 9004, 2009)
Hence the principles are
- P1- Focus on the customer as the source to which service is due.
- P2- Emphasize good leadership; there is evidence of direction and unity.
- P3- Everyone--all members of the organization--is involved in the process of choice-making and implementation of interventions and ideas. Not a one-sided system.
- P4- The organization follows the process approach; this entails that there is pre-planning, implementation, and post-review in every intervention that is made.
- P5 – The organization follows a "system approach" to management which means that there is a clear and understandable objective in the process of decision making, and there is a "process in place" with workers designed for specific tasks.
- P6- Objective and evidence of continuous improvement. A CoI (Continuous Organizational Improvement) team is in place to analyze the strengths and weaknesses of the organization and to contiuously find new goals to meet as well as plan for strategic interventions.
- P7– Evidence of a factual approach to decision making based on data analysis - Make a norm out of error prevention; all choices are made based on data and nothing but data.
- P8 – Inter-relationship between organization and suppliers must be mutually beneficial in order for each to produce value.
Conclusively, a "quality management principle" is a dictum by which organizational leaders can analyze, rate, and compare their performance and the performance of the organization within the parameters of its particular mission and vision. The development of this dictum is a call for standardization as each company and organization is different. Hence, by awarding this standard practice it is easier to measure success and extrapolate weaknesses thus ensuring that quality remains high and untouched.
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