When the stranger, the invisible man, shows up at her inn in the middle of winter and doesn't argue about her rates, Mrs. Hall is very pleased at her good fortune. It is rare to get a guest in the winter. She therefore wants to do her best to make a good impression and insure that her guest is comfortable.
However, she finds him very strange. He is abrupt and sometimes rude to her. He also stays bundled up in his clothing and seems to have been in some sort of accident that has disfigured his face. He keeps it covered with a white cloth and wears thick blue glasses with side panels like goggles. He also has a bandaged head. None of his flesh can be seen except his pink nose. He tells her that he particularly is seeking solitude and isolation and expects to spend hours alone in his room working on his experiments.
While Mrs. Hall does her best to be pleasant, she can't help but wonder about the meaning of his peculiar appearance and behavior. However, he cuts off any attempts at questioning. She waves away her husband's suspicions of the stranger, but at night, a sense of "terror" at the guest comes out when she has a nightmare:
In the middle of the night she woke up dreaming of huge white heads like turnips, that came trailing after her, at the end of interminable necks, and with vast black eyes.
Mrs. Hall does not know at this point that all of the stranger's oddities come from the fact he is invisible, but she is unsettled by him.