How do prejudice and bias affect human services and the delivery of these services to diverse populations? What are some ways human services providers can remedy these situations and protect agencies/clients from bias?
Prejudice and bias can affect the delivery of human services by ensuring that some people are not helped or receive inferior service. Human service providers can remedy these situations by hiring the right people and providing regular staff training and appraisals.
First things first: let's start by defining prejudice and bias. Prejudice is an irrational dislike of somebody based on preconceptions associated with their religion, race, gender or some other characteristic over which the person has no control. Being biased means that somebody offers preferential treatment (and a lack of prejudice) towards people that they like or can identify with.
To put these terms into...
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