Scrooge starts the day as normal—or he appears to start the day as normal. Because when Bob Cratchit comes through the door a full eighteen and a half minutes late for work, Scrooge is beavering away at his desk, same as always, his face like thunder. Poor old Bob must be scared out of his wits. But that's nothing compared to how shocked he must be when Scrooge takes off his miser's mask and tells him that he's going to raise his salary. A raise? From Scrooge? Bob can't believe his own ears. In fact, he thinks that his boss has taken leave of his senses, and seriously considers calling for someone to bring a straitjacket.
But Scrooge isn't mad; he's simply seen the error of his ways. His generosity towards his long-suffering employee is completely genuine. And as well as a hefty raise, Scrooge promises Bob that he's going to do whatever he can to help his family, whose terrible plight touched him so deeply when the Ghost of Christmas Present came to pay him a visit. From now on, Scrooge will be a second father to the Cratchit family and a good friend to Bob.