How can conflict resolution be improved by management?
Workplace conflict can mean a number or things and come in many forms, it could involve:
1.) Issues of workplace harassment or discrimination
2.) Conflict of ideas
3.) Personal/Professional tension between employees
4.) Arguments over policy and company direction
5.) Problematic or difficult employees
6.) Lack of communication or any number of issues resulting from it
To improve conflict resolution, management and the organization as a whole should have a set of policies, standards and procedures that should be followed for conflict resolution and management. There should be an open door policy in place that fosters candid communication and engagement. Also management needs to constantly monitor and access workplace behavior and dynamics to ensure that potential conflicts are mitigated before they can arise or escalate.