Interpersonal Communication

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How can we avoid making conflict starter statements?

Expert Answers

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The best way to avoid conflict starter statements is to think hard about what we are saying and try to avoid injecting emotion into our statement.

Conflict starter statements come about when we let our emotions get the better of us.  We then try to strike out at people who have made us angry instead of simply focusing on what we want done.  If something has been done that needs to be fixed, we need to simply state what the person has done and what we would like them to do to fix the problem.  We should avoid ascribing any motives to them and we should avoid expressing anger. 

By thinking about our words and by focusing only on actual actions (rather than on emotions) we can avoid conflict starter statements.

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