Frontline managers, often called operational managers, are lower-level managers who supervise the day-to-day operations of the organization. Thinking about these managers abstractly (as opposed to managers at any particular firm), outline the various duties of managers at this level. Then explain whether or not it’s important for a manager to be able to actually perform the tasks being supervised. Provide proper citations to any materials to support your belief.
There might be at issue here a definitional problem involving the student’s question and common definitions and understandings of the roles of what are called “operations managers.” What follows draws from multiple sources and personal observations and experiences pertaining to organizational structures and the responsibilities of key individuals within those structures.
Depending upon the size and complexity of a business, operations managers are not “lower-level managers,” as the question suggests. Rather, they are mid- to upper-level officials who are key to the day-to-day operations of the organization in question. Their responsibilities cover virtually every aspect of the business’s activities. They are required to know and understand the operations of the organization from top to bottom, to be able to interact with other department managers, and to negotiate...
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