Explain hotel liability. A hotel is usually responsible for what in the United States?

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M.P. Ossa eNotes educator| Certified Educator

Hotel liability refers to the legal responsibility that a hotel has toward the client as temporary shelter. Since the client is making a purchase based on trust placed upon a specific hotel chain, the assumption is that said hotel chain will reward this selection with safety, quality service, and the provision of any temporary need.

In years past, hotels were held responsible for everything regarding damages, theft, or loss. It is perhaps because of a variety of factors affecting these events that hotel chains and some states have limited liability and regulation. However, all hotels must offer a safe environment and must offer a safe or cashbox with key for valuables. The limits of the liability should also be explained to clients. For example, the hotel must specify whether it is responsible for theft at the parking lot, or in the lobby and rooms. Also, liability should extend to injury or any kind of physical damage.

Management must initiate this announcement and hotels can even go as far as specifying how much $$ in valuables the clients are allowed to keep within the walls of the hotel.

An example of a message of liability from the Marriott line reads:

To the maximum extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Sites or in connection with the use, inability to use, or results of the use of our Sites, any websites linked to them and any materials posted on them, including, without limitation any liability for loss of income or revenue; loss of business...