Explain why communication in the workplace is important?

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pohnpei397 eNotes educator| Certified Educator

Communication in the workplace is tremendously important.  It is important because without good communication between various employees, it is very difficult for a firm to run as efficiently as it should be able to.

Communication in the workplace needs to go both ways.  First, it needs to go from the higher levels of a firm to the lower levels.  The people who make the decisions need to clearly communicate their decisions to those below them.  This is important because it allows the people lower down in the firm to have a good understanding of what is required of them.  It helps them understand what their duties are and it helps them to understand why they should do things in certain ways.  Both of these factors lead to greater efficiency.

Communication also needs to go from lower levels to higher levels.  The people in authority need to know how things are going at the lower levels.  They need to know how well the initiatives they have put in place are working.  They need to know what sorts of things are going well and going badly.  If they do not have this kind of information, they have no way to know how they might need to adjust the way they are doing things.

Thus, communication is very important in order for a business to run optimally.