The Face on the Milk Carton has a primary conflict of a young girl discovering that she had been kidnapped when she was 3 and 1/2 from a mall. Janie is the girl and has been raised by two loving and caring people. The conflict occurs when Janie tries to come o terms with the idea that her parents had kidnapped her and that she loves them. However, she is afraid if she contacts the number on the milk carton something bad will happen to them and they will be arrested.
Janie learns that the parents took her away from their daughter because they believed the child to be their grandchild. Their daughter had escaped from a cult but returned to it. The parents took Janie and hid with her to keep her safe from the cult. However it turns out their daughter had kidnapped Janie.
The end does not really give a resolution to Janie and her future, but does help her to resolve the mystery that surrounds how her parents got her and why they hid with her. In addition she comes to realize that she has to move forward and contact her original family. The reader never learns the outcome of what will happen to her parents who raised her.