Will emotional intelligence really prove to be more important than advances in technology, when it comes to Homeland Security?
Emotional intelligence is needed to interpret intelligence gathered on terrorist activities. You have to also have people who can keep a cool head in an emergency, and people who have the imagination and expertise to use the intelligence to predict attacks.
Emotional intelligence may not prove to be more important than advances in technology as pertains to Homeland Security, but I believe it will be on par with it. There is something to be said for the human element in any system, process, or procedure. Certainly, advances in technology have made systems, processes, and procedures faster and easier; these technological advances are now something we would find extremely difficult to do without.
However, good old human intuition and thoughtful analysis of the more cerebral type is also advantageous and sometimes preferable in many situations. This applies to Homeland Security, where face-to-face interaction with people is a constant. Emotional intelligence, coupled with insight, gut-feelings, and an eye for something just not 'seeming right', is just as valuable as the technology we use in these situations.
I think there has to be a balance between both emotional intelligence and technology to effectively ensure the security of our nation. A nation with technology advanced beyond all others is still susceptible to attacks if its administrators are not able to make calculated decisions based on facts and not emotions. If a homeland security worker's family member is taken hostage and threatened if certain conditions are not met all the technology in the world can not protect that nation if the employee isn't able to control his or her emotions. Conversely, a nation with absolute emotional discipline could be susceptible to attack if its technology isn't up to international standards.
Keeping in mind that a mix of both emotional intelligence and technology are necessary to keep a nation safe, I would place technology above emotional intelligence. If I had to rank it out I would probably place my emphasis about sixty-five percent on technology and thirty-five percent on emotional intelligence.