There are sometimes organizational barriers in place in a company, too. When a company has many levels, for example, people at the bottom and people at the top are often not able to communicate effectively with one another. This is why a boss with an open door policy can be a more effective manager than one who is seldom accessible to those below him or her in the organization. A means for all people to make complaints or offer suggestions at any level can help to solve this problem. Also, the more levels communication must go through, the more likely it is that the message gets lost. Similarly, there can be barriers in communication horizontally in a company. If there is no mechanism for people in different departments to communicate with one another, this can create problems. People in the marketing department must be able to communicate easily with people in production or in distribution, for instance, and vice versa. Sometimes companies build in weekly meetings to prevent this kind of organizational barrier.
I'm a great believer that any tool that enhances communication has profound effects in terms of how people can learn from each other, and how they can achieve the kind of freedoms that they're interested in.
William Henry "Bill" Gates III
Communication is the process of transferring messages between a sender and a receiver. This may be done through various methods like the written word, non-verbal cues, spoken words, etc. One can be a passive, assertive or aggressive communicator. Assertive communicators are effective communicators. Taking time out to introspect is the first step to becoming an effective communicator. This helps in becoming aware of one’s feelings and opinions, which in turn increases self-esteem. Such individuals value themselves, are strong advocates for themselves while being very respectful of the rights of others.
When colleagues respect each other, the organization works smoothly. Employees choose to be sincere, honest and optimistic and accepting of others. Good relations are critical for the success of any business. Good communication nourishes the relationship between the company and its customers or clients. If an employee encourages the customer, maintains eye contact, has good listening skills and has proper body posture, he builds a bond of trust between the organization and customer.
Benefits of effective communication:
- Saves time and increases productivity: Effective communication between employees can save unnecessary time spent on clearing confusions or multiple communications, thereby increasing productivity.
- Maintains clarity: Ineffective communication breakdown causes confusions and unclear messages are shared.
- Builds better customer relationship: Effective business communication strengthens relationships with customers, which are important for an organization's success.
- Empowers partnerships: Clear communication between employees and partners of an organization helps in building stronger relationships. Transparent communication builds trust and thus makes stronger partnerships with organizations.
Thus for the smooth running of an organization, effective communication is a must.