E-commerce has changed the way tour operators do businessHow has E-commerce changed the way tour operators do business? In what ways have holidaymakers become more demanding?
I think that people tend to know more about vacationing than before. It used to be that everyone went to a travel agent and relied on the travel agent to know the area and make reservations for hotels and planes. Now, you can buy directly from the hotel anywhere in the world if the hotel or tour company has a web site.