Does the USPS portray a strong organisational culture?

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thetall eNotes educator| Certified Educator

The US Postal Service (USPS) demonstrates a strong organizational culture. This is shown through its ability to continue existing in a highly competitive market while still maintaining remarkably effective and efficient operations. It takes a strong organizational culture with seamless working conditions to ensure this level of operational efficiency and effectiveness.

USPS makes more deliveries than its competitors at a fraction of the cost. Despite its output, executive compensation is lower than that of competitors such as FedEx and UPS, which translates to some level of salary rationalization within the organization. In its five year plan (2002), USPS focused on listening to employees. The main aim of this focus was to ensure that decision-making was participatory across the board. The company, in line with its focus on leveraging diversity, also sought to ensure equal representation of people from different backgrounds within its ranks.

Based on these initiatives, the company has demonstrated goodwill towards ensuring it continues to develop and maintains a strong organizational culture.

Karen P.L. Hardison eNotes educator| Certified Educator

The United States Postal Service (USPS) definitely has a strong organizational culture, therefore definitely portrays the model of a strong organizational culture. The second largest employer in the United States, even after cutbacks through the recent economic downturn and recovery, the USPS is integral to (1) the national economy, (2) the smooth operation of business and (3) affordable mail service for citizens and international mail.

The corporate culture is controlled from the top downward but has an "open door" policy about employee access to all upper levels of management from local leadership to the Postmaster General. Employees are strictly trained in the ethics, roles and responsibilities of their jobs and work within an atmosphere of "trust and integrity [that] permeates [the] organization." The end result of strong organizational culture in the USPS is portrayed in customer relations through a long "tradition of trust and integrity with excellent customer service."