I think that it is a little bit of both. I think it is a dystopia for a person who really wants to be fully human. For a person who simply wants to be content and have an easy life, it is a utopia.
I say it's a utopia for people like that because they do not have to make any kinds of decisions or have much in the way of worries. They are always told what to do. They have their job picked for them. They do not really have to make decisions on their own the way we do.
But if you want to be fully human -- to think and to have emotions, it is a dystopia. The society tries its best to keep people from having any true emotions and it keeps them from really having to solve problems for themselves. It really tries to keep them almost as children their whole lives.
beginning=utopia, end= dystopia