Line managers, also known as direct managers, are in charge of overseeing business operations and employees as well as connecting with higher-level managers. They are the go-betweens of the company, the ones involved both in day-to-day work and upper-management activities.
With regard to human resources management, line managers have five major tasks. First, they are responsible for employee relations. They serve as liaisons between workers and bosses, handle complaints from employees, deal with labor unions, manage interactions with government agencies, and help with planning to improve relations between a company and its employees.
Second, line managers handle issues surrounding employee wages and benefits. They make sure employee compensation efforts are running smoothly, handle complaints in that area, resolve issues about sick leave or vacations, and sometimes help with strategic planning to make compensation systems more efficient.
Third, line managers train and evaluate employees. They make sure employees know and are following company goals, standards, and practices. Further, they train employees to fill gaps as needed. Line managers ensure performance and quality, and they provide reviews and feedback in these areas.
Fourth, line managers recruit new employees and help companies plan to acquire a talented workforce. They meet with department managers to make sure they have the workers they need and to determine which positions need to be filled. They also conduct interviews, evaluate applicants, and contribute to hiring decisions.
Fifth, line managers are sometimes in charge of employee health and safety efforts. They assist in inspections, and they make sure that health and safety policies are in place and that employees know about them and follow them. Line managers have the critical task of keeping workplaces safe and employees healthy to the best of their ability.